Vinicius Paixão
IT Technician | Junior Developer
Marcus Vinicius de Aguiar Paixao
WELCOME TO MY RESUME AND POTFOLIO!
At 20 years old, my academic and professional journey is marked by constant learning. I completed the Technical course in Systems Development at Etec Prof. Basilides de Godoy in 2022 and I am currently in the 2nd semester of the Higher Technology course in Systems Analysis and Development at UNIP. I started my career as a customer service intern at Divino Fogão, acquiring customer service skills. Later, I worked in the Customer Service and Telemarketing department at Faculdade Hotec, where I improved my communication and problem-solving skills. Over time, I took on the role of IT Technician at the same institution, responsible for supporting customers and employees, as well as maintaining the network infrastructure and data security. I am currently a Technical Support Analyst at Locaweb for the Kinghost product, providing high-quality technical support and effectively resolving any hosting-related issues and technical issues of hosted websites. My interaction with customers occurs mainly through communication platforms such as chat and WhatsApp.
With what I have experience
Depositions
"I want to thank Vinicius immensely for his work and dedication in creating my Educational Institution's website. His creativity and attention to detail resulted in an incredible website, exactly as I imagined. The creation process was smooth and pleasant, thanks to his communication, clear and professional. The result exceeded all my expectations, and I am extremely satisfied with the result. Thank you very much, Vinicius. You are simply the best!"
"I would like to express my sincere thanks to Vinicius for the brilliant work in the arts for the Teaching Institution's social networks. Your creativity and ability to turn my ideas into reality are incredible. Each art you created exceeded my expectations and left the networks visibly more attractive and professional. In addition, your flexibility and willingness to make adjustments whenever necessary made the process even easier and more enjoyable. Thank you very much, Vinicius, for your work and excellence in every task."
Technologies that I have dominance
Knowledge
Skills
English - Reading and Interpretation
Experience and ease with systems
Proactivity and empathy
Commitment
self-taught
Good interpersonal relationship
Creative and dynamic
Ease of talking to people
Completed Projects
Academic Education
Academic Education
02/2024 - Studying
Unip
Technologist in Systems Analysis and Development
Studying the 2nd semester in In-person mode at night with a workload of 2,520 hours - Completion in 2025
01/2022 - 06/2023
Etec Profº Basilides de Godoy
Systems Development Technician
On-site course of 1 year and a half and total workload of 1,200 hours — Concluded in 2023
12/2021
High school
Extracurricular courses
Extracurricular courses
09/2020
Paula Souza Centerdesign and photoshop
30-hour online course
08/2020
Paula Souza Centerarduino
30-hour online course
06/2019 - 12/2019
CEDESPMicrocomputer Operator
Courses with a workload of 320 hours certified by SENAI
01/2019 - 06/2019
CEDESPInstaller Electrician with NR10
Courses with a workload of 320 hours certified by SENAI
Hard Skills
HTML5 / CSS3
JavaScript
PHP
ASP.NET
mysql
flutter
soft skills
- Communication
- Collaboration
- Creativity
- Proactivity
- Critical Thinking
- Problem Resolution
- Interpersonal relationship
Certifications
Professional Experience
Looking for a job opportunity!
05/2024 - Current
Locaweb (LWSA)
Technical support analyst
I hold a position in the operation of Kinghost, a division of Locaweb, where I am responsible for providing high-quality technical support. My role involves direct interaction with customers through communication platforms such as chat and WhatsApp. I am committed to efficiently resolving any issues that may arise regarding hosting and technical issues associated with hosted websites. My goal is to ensure customer satisfaction and continuity of services provided.
02/2024 - 05/2024
Attentive
Technical Support Specialist
I provided technical support at Atento for the Lenovo product for 3 months, during this period I worked to identify and resolve problems, conducting real-time diagnostics or forwarding cases to Lenovo's specialized repair team. My commitment was to offer humanized, agile and efficient service, ensuring customer satisfaction in each interaction.
07/2023 - 12/2023
Hotec College
IT Technician
As an IT Technician at Faculdade Hotec, I provided technical support to all students at the Educational Institution as well as all its employees, this support could be in person with maintenance and configuration of machines or virtually via remote access, in addition, I am responsible for installation and maintenance of network infrastructure, assembly and maintenance of computers, and complete installation of operating systems. In addition to ensuring the security of the college's data and systems. I highlight my efficiency, ability to solve problems and constant updating of IT technologies.
03/2022 - 07/2023
Hotec College
Social media analyst
Updating Social Media (Facebook, Instagram and Likedln) with content about new and ongoing courses, managing Live Streaming on YouTube and Instagram, creating a WordPress website completely from scratch and making updates with new content and updated dates of courses and art creation for social networks.
10/2021 - 03/2022
Hotec College
Intern at Call Center
I worked as an intern at the call center at Faculdade Hotec and carried out the following activities: customer service in person and over the phone, closing/unlocking enrollment, preparing spreadsheets in Excel, registering students in the Sophia system, and offering our courses and services.
06/2021 - 10/2021
divine stove
Trainee
I worked as an intern at Divino Fogão at the Frei Caneca shopping mall, for 4 months. I performed functions such as: customer service, answering questions, cash front, cash closing, stock organization, among others.
