Marcus Paixao
IT Technician | Junior Developer
Marcus Vinicius de Aguiar Paixao
WELCOME TO MY RESUME AND POTFOLIO!
At 20 years old, I am an IT professional dedicated to development and technical support, graduated as a Systems Development Technician (2022) and currently studying Systems Analysis and Development at UNIP. I highlight the creation of the official website of Hotec College, an experience that improved my skills in programming, systems design and content management, in addition to working in the maintenance of network infrastructure and data security.
I worked as a Technical Support Analyst in the LWSA group for KingHost, providing support via chat and WhatsApp to solve complex technical issues and optimize website performance. Since December 2024, I have been working at JBS as an IT Assistant, where I provide support for the ERP system used in all branches in Brazil, resolving technical calls, diagnosing failures with SQL Server and ensuring operational continuity.
With what I have experience
Technologies I have domain
Knowledge
Skills
English - Reading and Interpretation
Experience and ease with systems
Proactivity and empathy
Commitment
self-taught
Good interpersonal relationship
Creative and dynamic
Ease of talking to people
Completed Projects
Academic Education
Academic Education
02/2024 - Studying
Unip
Technologist in Systems Analysis and Development
Studying the 3rd semester in the Flex modality with a workload of 2,520 hours - Completion in 2025
01/2022 - 06/2023
Etec Profº Basilides de Godoy
Systems Development Technician
On-site course of 1 year and a half and total workload of 1,200 hours — Concluded in 2023
12/2021
High school
Extracurricular courses
Extracurricular courses
09/2020
Paula Souza Centerdesign and photoshop
30-hour online course
08/2020
Paula Souza Centerarduino
30-hour online course
06/2019 - 12/2019
CEDESPMicrocomputer Operator
Courses with a workload of 320 hours certified by SENAI
01/2019 - 06/2019
CEDESPInstaller Electrician with NR10
Courses with a workload of 320 hours certified by SENAI
Hard Skills
HTML5 / CSS3
JavaScript
PHP
Python
MySQL | SQL Server
C#
soft skills
- Communication
- Collaboration
- Creativity
- Proactivity
- Critical Thinking
- Problem Resolution
- Interpersonal relationship
Certifications
Professional Experience
Looking for a job opportunity!
12/2024 - Current
JBS
IT Assistant
I work as an IT Assistant at JBS, providing support for the proprietary ERP system used by all branches in Brazil. My responsibilities include answering and resolving technical calls, identifying and solving problems reported by users, and providing telephone support, always with agility and precision. I use queries and actions in SQL Server to diagnose failures and ensure system functionality, helping employees perform their activities without interruptions. My goal is to ensure quality service that reflects the excellence of JBS.
05/2024 - 11/2024
Locaweb (LWSA)
Technical support analyst
I hold a position in the operation of Kinghost, a division of Locaweb, where I am responsible for providing high-quality technical support. My role involves direct interaction with customers through communication platforms such as chat and WhatsApp. I am committed to efficiently resolving any issues that may arise regarding hosting and technical issues associated with hosted websites. My goal is to ensure customer satisfaction and continuity of services provided.
02/2024 - 05/2024
Attentive
Technical Support Specialist
I provided technical support at Atento for the Lenovo product for 3 months, during this period I worked to identify and resolve problems, conducting real-time diagnostics or forwarding cases to Lenovo's specialized repair team. My commitment was to offer humanized, agile and efficient service, ensuring customer satisfaction in each interaction.
07/2023 - 12/2023
Hotec College
IT Technician
As an IT Technician at Faculdade Hotec, I provided technical support to all students at the Educational Institution as well as all its employees, this support could be in person with maintenance and configuration of machines or virtually via remote access, in addition, I am responsible for installation and maintenance of network infrastructure, assembly and maintenance of computers, and complete installation of operating systems. In addition to ensuring the security of the college's data and systems. I highlight my efficiency, ability to solve problems and constant updating of IT technologies.
03/2022 - 07/2023
Hotec College
Social media analyst
Updating Social Media (Facebook, Instagram and Likedln) with content about new and ongoing courses, managing Live Streaming on YouTube and Instagram, creating a WordPress website completely from scratch and making updates with new content and updated dates of courses and art creation for social networks.
10/2021 - 03/2022
Hotec College
Intern at Call Center
I worked as an intern at the call center at Faculdade Hotec and carried out the following activities: customer service in person and over the phone, closing/unlocking enrollment, preparing spreadsheets in Excel, registering students in the Sophia system, and offering our courses and services.
06/2021 - 10/2021
divine stove
Trainee
I worked as an intern at Divino Fogão at the Frei Caneca shopping mall, for 4 months. I performed functions such as: customer service, answering questions, cash front, cash closing, stock organization, among others.
