WELCOME TO MY RESUME AND POTFOLIO!
At 20 years old, my academic and professional journey is marked by constant learning. I completed the Technical course in Systems Development at Etec Prof. Basilides de Godoy in 2022 and I am currently in the 2nd semester of the Higher Technology course in Systems Analysis and Development at UNIP. I started my career as a customer service intern at Divino Fogão, acquiring customer service skills. Later, I worked in the Customer Service and Telemarketing department at Faculdade Hotec, where I improved my communication and problem-solving skills. Over time, I took on the role of IT Technician at the same institution, responsible for supporting customers and employees, as well as maintaining the network infrastructure and data security. I am currently a Technical Support Analyst at Locaweb for the Kinghost product, providing high-quality technical support and effectively resolving any hosting-related issues and technical issues of hosted websites. My interaction with customers occurs mainly through communication platforms such as chat and WhatsApp.