Professional Experience

As a technical support person, I provided assistance to users of Lenovo products. My role was essential for those seeking assistance through communication channels. My job was to identify and resolve technical problems, conducting real-time diagnostics or forwarding cases to Lenovo's specialized repair team. I provided personalized, fast and efficient service, ensuring customer satisfaction in every interaction.

I provided in-person and virtual technical support to students and staff at the educational institution, including maintenance and configuration of machines, installation and maintenance of network infrastructure, assembly and maintenance of computers, installation of operating systems and security of college data and systems.

Updating Social Media (Facebook, Instagram and Likedln) with content about new and ongoing courses, managing Live Streaming on YouTube and Instagram, creating a WordPress website completely from scratch and making updates with new content and updated dates of courses and art creation for social networks.

I worked as an intern at the call center at Faculdade Hotec and carried out the following activities: customer service in person and over the phone, closing/unlocking enrollment, preparing spreadsheets in Excel, registering students in the Sophia system, and offering our courses and services.

I worked as an intern at Divino Fogão at the Frei Caneca shopping mall, for 4 months. I performed functions such as: customer service, answering questions, cash front, cash closing, stock organization, among others.