Marcus Paixao
IT Technician | Junior Developer
Professional Experience
Looking for a job opportunity!
12/2024 - Current
JBS
IT Assistant
Support for the corporate ERP system, resolving technical calls and assisting users. Development of mini-programs in Python to automate tasks and optimize daily routines. Analysis of procedures in SQL Server and debugging of code in the legacy system in C# for fault diagnosis and support in problem resolution.
05/2024 - 11/2024
Locaweb (LWSA)
Technical support analyst
Diagnosis and resolution of problems in websites and web applications, including PHP code analysis, MySQL queries and logs on Linux VPS servers. Analysis of WordPress website structure and security, identifying and assisting in mitigating vulnerabilities (e.g. SQL Injection in plugins/themes). Process verification and basic support for Node.js applications. Direct interaction with customers via chat/WhatsApp to solve hosting issues and technical problems.
02/2024 - 05/2024
Attentive
Technical Support Specialist
As a technical support person, I provided assistance to users of Lenovo products. My role was essential for those seeking assistance through communication channels. My job was to identify and resolve technical problems, conducting real-time diagnostics or forwarding cases to Lenovo's specialized repair team. I provided personalized, fast and efficient service, ensuring customer satisfaction in every interaction.
07/2023 - 12/2023
Hotec College
IT Technician
I provided in-person and virtual technical support to students and staff at the educational institution, including maintenance and configuration of machines, installation and maintenance of network infrastructure, assembly and maintenance of computers, installation of operating systems and security of college data and systems.
03/2022 - 07/2023
Hotec College
Social media analyst
Updating Social Media (Facebook, Instagram and Likedln) with content about new and ongoing courses, managing Live Streaming on YouTube and Instagram, creating a WordPress website completely from scratch and making updates with new content and updated dates of courses and art creation for social networks.
10/2021 - 03/2022
Hotec College
Intern at Call Center
I worked as an intern at the call center at Faculdade Hotec and carried out the following activities: customer service in person and over the phone, closing/unlocking enrollment, preparing spreadsheets in Excel, registering students in the Sophia system, and offering our courses and services.
06/2021 - 10/2021
divine stove
Trainee
I worked as an intern at Divino Fogão at the Frei Caneca shopping mall, for 4 months. I performed functions such as: customer service, answering questions, cash front, cash closing, stock organization, among others.
