Professional Experience

I provided technical support at Atento for the Lenovo product for 3 months, during this period I worked to identify and resolve problems, conducting real-time diagnostics or forwarding cases to Lenovo's specialized repair team. My commitment was to offer humanized, agile and efficient service, ensuring customer satisfaction in each interaction.

As an IT Technician at Faculdade Hotec, I provided technical support to all students at the Educational Institution as well as all its employees, this support could be in person with maintenance and configuration of machines or virtually via remote access, in addition, I am responsible for installation and maintenance of network infrastructure, assembly and maintenance of computers, and complete installation of operating systems. In addition to ensuring the security of the college's data and systems. I highlight my efficiency, ability to solve problems and constant updating of IT technologies.

Updating Social Media (Facebook, Instagram and Likedln) with content about new and ongoing courses, managing Live Streaming on YouTube and Instagram, creating a WordPress website completely from scratch and making updates with new content and updated dates of courses and art creation for social networks.

I worked as an intern at the call center at Faculdade Hotec and carried out the following activities: customer service in person and over the phone, closing/unlocking enrollment, preparing spreadsheets in Excel, registering students in the Sophia system, and offering our courses and services.

I worked as an intern at Divino Fogão at the Frei Caneca shopping mall, for 4 months. I performed functions such as: customer service, answering questions, cash front, cash closing, stock organization, among others.