Marcus Paixao
IT Technician | Junior Developer
Professional Experience
Looking for a job opportunity!
12/2024 - Current
JBS
IT Assistant
I work as an IT Assistant at JBS, providing support for the proprietary ERP system used by all branches in Brazil. My responsibilities include answering and resolving technical calls, identifying and solving problems reported by users, and providing telephone support, always with agility and precision. I use queries and actions in SQL Server to diagnose failures and ensure system functionality, helping employees perform their activities without interruptions. My goal is to ensure quality service that reflects the excellence of JBS.
05/2024 - 11/2024
Locaweb (LWSA)
Technical support analyst
I hold a position in the operation of Kinghost, a division of Locaweb, where I am responsible for providing high-quality technical support. My role involves direct interaction with customers through communication platforms such as chat and WhatsApp. I am committed to efficiently resolving any issues that may arise regarding hosting and technical issues associated with hosted websites. My goal is to ensure customer satisfaction and continuity of services provided.
02/2024 - 05/2024
Attentive
Technical Support Specialist
I provided technical support at Atento for the Lenovo product for 3 months, during this period I worked to identify and resolve problems, conducting real-time diagnostics or forwarding cases to Lenovo's specialized repair team. My commitment was to offer humanized, agile and efficient service, ensuring customer satisfaction in each interaction.
07/2023 - 12/2023
Hotec College
IT Technician
As an IT Technician at Faculdade Hotec, I provided technical support to all students at the Educational Institution as well as all its employees, this support could be in person with maintenance and configuration of machines or virtually via remote access, in addition, I am responsible for installation and maintenance of network infrastructure, assembly and maintenance of computers, and complete installation of operating systems. In addition to ensuring the security of the college's data and systems. I highlight my efficiency, ability to solve problems and constant updating of IT technologies.
03/2022 - 07/2023
Hotec College
Social media analyst
Updating Social Media (Facebook, Instagram and Likedln) with content about new and ongoing courses, managing Live Streaming on YouTube and Instagram, creating a WordPress website completely from scratch and making updates with new content and updated dates of courses and art creation for social networks.
10/2021 - 03/2022
Hotec College
Intern at Call Center
I worked as an intern at the call center at Faculdade Hotec and carried out the following activities: customer service in person and over the phone, closing/unlocking enrollment, preparing spreadsheets in Excel, registering students in the Sophia system, and offering our courses and services.
06/2021 - 10/2021
divine stove
Trainee
I worked as an intern at Divino Fogão at the Frei Caneca shopping mall, for 4 months. I performed functions such as: customer service, answering questions, cash front, cash closing, stock organization, among others.
